(Not So) Express Care

Since I was feeling like I’d been hit by a Mac truck Sunday and Monday, I decided not to wait and see if my regular doctor could squeeze me in, since an Express Care opened not too far from our house. 

Which ultimately took longer than if I had waited to go see my regular doctor because the woman at the front desk was confused by me telling her several times that the outstanding balance needed to be resubmitted to the insurance company – not because she asked me to pay the outstanding balance, but because I was the one who mentioned it. 

I should have kept my big mouth shut.  

Selective Hearing Lady (SHL):  “How May I help you?”

Me:  “I have a raging sinus infection that will be needing antibiotics.”

SHL:  “OK, have you been here before?”

Me:  “Yes, sometime last winter for my last sinus infection.”

SHL:  “Name and birth-date?”

Me:  “Blah, blah, blah.  Oh, and there might be a balance on our account unless my hubby paid it.  If there is a balance, it needs to be resubmitted to the insurance company since they had their wires crossed about the fact we have no other insurance, just them.  Basically, any balance on our account needs to be resubmitted to the insurance company.  Please and Thank You.”

Apparently what the woman heard was:

“Blah, blah, blah, I’d like to pay my outstanding balance, please.”

I can see how she got that, can’t you?  Which of course threw her into a tizzy, because she apparently didn’t know how to let someone pay their outstanding balance and had to make three different phone calls to find out what to do.  At one point I heard her say she has a patient that wants to pay the balance on their account, so I spoke up and said (again) that it needs to be submitted to the insurance company.  Selective Hearing didn’t hear me.

There was not a single solitary other soul in the waiting room, and I stood at the reception window for a good 20 minutes while she was making her flurry of phone calls.  I was willing my head to please explode now feeling worse by the minute, and finally took a page from Drama Queen Princess Nagger’s book and leaned down in front of the window, resting my weary and pounding head on the shelf-ledge-thingy.

Since that wasn’t all that comfortable, I moved to the nearest chair and sat down instead.  About 5 minutes later I heard:

“Ma’am?  Ma’am?”

The hackles raising on the back of my neck didn’t alleviate the pounding in my head.  In case you were wondering.  I thought “At last!  She’s finally going to get me in to see a medical professional so I can get the heck out of here!”

But I was wrong.

Instead she asked “How are you going to pay that today?  Cash?  Check?”

Me:  “Pay what?”

SHL:  “The outstanding balance?”

Me:  “I’m not paying that today – it needs to be resubmitted to the insurance company so they’ll pay it.  I just need to get this sinus infection taken care of.”

SHL:  “Oh.”  She looked confused for a minute, then muttered into the phone still planted to her ear: “Never mind, I guess I don’t need you.”

When I finally was called in to see the doctor, my blood pressure reading was a little high for their liking.  You think?  But after I finally actually did see the doctor and had a chat with her about my sinuses betraying me twice a year and which antibiotic works for me, my blood pressure was re-checked before leaving – it was back down to ‘normal’. 

When it was all said and done, the ‘express’ care took just over an hour.  About the same amount of time it takes at my regular doctor’s office with all the hurry-up-and-wait moments.

“Express” must mean something different in the Small Town.

Which brings me to this weeks question(s):

Do you have some sort of ‘Express Care’ in your area?  If so, do you use them for the convenience of getting a cold or flu bug taken care of, or do you prefer to see your regular/family doctor?

Have a great weekend!

Link up if you like – that way I can visit you easily, especially if you’re a new follower. You can be participating in any (or none) of the hops listed below – it’s a Free-For-All! (Just please oh please leave a comment when you do!) I’m also a little behind on following everyone that has followed me the last week or so – a gentle reminder is always a good thing, and I’ll definitely be doing some major catch-up when my head is less foggy than it currently is.

Mister Linky’s Magical Widgets — Auto-Linky widget will appear right here!
This preview will disappear when the widget is displayed on your site.
For best results, use HTML mode to edit this section of the post.


 

.

Happy !

.
From Kailani at An Island Life:
In Hawaii, Aloha Friday is the day that we take it easy and look forward to the weekend. So on Fridays let’s take it easy on posting, too. Ask a simple question…nothing that requires a lengthy response. It’s a great way to make new blogging friends!

(on Friday!)

 

Thursday Two Questions

Hosted by Self Segacity, It’s easy to join Thursday Two Questions Meme. 1) Post your own two questions on your blog, 2) Have a link or badge on your post to Self Sagacity.com

 

40 and Over

.

Follow Friday 40 and Over is Back! There are a lot of fabulous bloggers who are 40, so I’m participating in Follow Friday 40 and Over – please be sure to leave a link to your blog so I can come check out your site and follow you, too!

More Friday Follow Fun

.

Oh So SAvvy MomSmart and Trendy MomsA Mommy's Sweet Blog Design Friday Blog HopChubby Cheeks ThinksThanks Mail CarrierHome Grown Families

.

.


This entry was posted in Aloha Friday, Blog Hop, Follow Friday, Follow Friday 40 and Over, Friday Hops and tagged , , , , by Stacy (the Random Cool Chick). Bookmark the permalink.

About Stacy (the Random Cool Chick)

After 20+ years in the Corporate World and years of infertility, Princess Nagger made her miraculous appearance and I chose to become a SAHM and WAHM - I love every minute of it. We added Little Dude through adoption, adding a whole new dimension to our family. We have an eclectic mix of pets: dogs, cats, birds and fish. I love to cook and try new techniques to turn ordinary into extraordinary. Crafty by nature, I take on a lot of unique projects and enjoy seeing the end result. My favorite, of course, is making my own wine out of fruits and grapes. Experiments with water currently underway. I blog about the joys of parenting, family, friends, life, love and anything else that strikes my fancy. I do enjoy doing reviews and giveaways for products I use, believe in and can stand behind.
Recent Related Posts

30 thoughts on “(Not So) Express Care

  1. Yes we do, but I’m not sure where it’s at anymore because my clinic moved right down the road, and being as the walk in was at the back door & the clinic was at the front door before I didn’t see one at the new place. Guess I should check into that. Although I did see a Hospital walk in by Walmart by me. Nope don’t use it. I hear it’s a bit expensive & I believe our co-pay is higher than seeing the doctor. Guess I should look that up too. Hmmm Get better sweetie! Have a good weekend.

  2. Thought I did this already, but here we go again (you may delete one if I did do it twice). In answer to your questions, no. I hate doctors any where! Have a good weekend.

  3. We have UrgentCare around here but they are awful so we avoid them if we can. We like to joke that they employ all the doctors who graduated last in their class 🙂 Sometimes though, they are the only option when a child is sick and our regular doctor isn’t open. I think you were fortunate to get out of there in an hour. A visit to Urgent Care usually takes 2-3 for us.

  4. lol. Sounds like you had fun. Not. Hope you feel better soon. One opened near our house too. We have used them several times (I’m accident prone). Nice for a quick fix, but there’s a large co-pay when we go there.

  5. I have express care, but not what you would think… My husband’s BFF since they were 4 is my doctor, so, we get VIP service…. It is great when you are sick, or need a check-up, but can be very awkward if your next dinner date is too close to the exam date 🙂 Feel better!

  6. We have it, but I don’t know if our (military) insurance covers it, so I tend to just go to the ER (if it’s warranted) or my primary care doc.

  7. We have a Kroger Little Clinic right near our house. But, I always prefer to see our regular doctors whenever possible.

  8. We don’t have express care here but the doctors here are all walk-in so there is no need for prior appointments days or weeks in advance. This week I brought Doggie boy to see the doctor due to his fever and bad cough and we were in and out of the clinic with the meds within 1/2 hr. Medicine is dispensed at the doctor’s so there is no need for a trip to the pharmacy to pick them up.

  9. Yes, there are a few Urgent Care places near here. In real emergency situations we will go there when we can not get to our doctor. The co-pay for that is more and the care not as good.

  10. Oh girl I’ve been there. It’s a mighty thing to remain calm when all you want to do is pummel their face in. (or maybe that was just me)

    Anyway, we do have express care here but I don’t get to go to the doctor.

    I hope you feel better soon.

  11. First of all, how did you get out of there without hurting Lady of the Desk? We have an urgent care place here that we typically reserve for weekends. the last time I was there the nurse was complaining about people who had shown up there “inappropriately”…with chest pains and such–she deemed that hospital stuff!

  12. We have a bunch of those 24 hour care clinics around town and we’ll use them just for that – flu shots and or other things we don’t want to ‘bother’ our doctor with. But more often than not, you’re right, it’s not ever more convenient than seeing our own doc! Nowadays, we just see our regular doctor – I hate wasting time!

  13. We have the ER in the local hospital, but you have to wait your turn. However, I almost always call my Family Doctor and get an appointment, and go there and wait for an hour or more past the appointment time. But, when it’s my turn, he takes his time with me, no rush, rush.

  14. We do have what is known as an immediate care (same thing essentially) for those times that you just need to go in and out-unfortunately, in and out just never seems to be what happens O.o

    So, unless someone in my family is seriously maimed or dying, we really don’t bother going at all.

    I’m glad you finally got in to see the doctor though! And I hope you’re feeling better 🙂

    Happy Friday!

  15. No Express Care where I live, but we have a great walk in clinic I use since the primary care physicians tend to schedule their time around the snow birds leaving all the locals to fend for themselves. 🙂

  16. Sometimes those front desk people have a one track mind, thats for sure. I have used a clinic last winter but only one time. It was around christmas time, my doc was on vacation and I had a cough that had been hanging on for weeks. It took about an hour and a half to get in and make sure I didn’t have an nasty infection. I much prefer my own doctor, but it was better than get pneumonia!

  17. I wish they had more clinics set up to just cater to basic health care needs. I want to mention for anyone that has frequent sinus problems to get something called a neti pot. You can buy them in major stores and of course research them online.

  18. These kind of people haunt me, everywhere I go I run into them, they are totally useless and waste hours of my time

  19. I hear ya and so sorry you were feeling ill. Hopefully you are better now. Express care means nothing along the lines of express at least not in my area either….and the closest one is quite a little drive…

  20. That is so frustrating. I love people who act like you’re annoying them just by existing and making them actually do their jobs.

    Yes, we have the CVS Minute Clinic, which I actually have used a lot of times. It is usually way faster and open on the weekend so it’s a plus. Well, until the part where I have to haggle over antibiotic brands because of the kid’s allergies. Grr.